1. At RIFT, we are committed to delivering premium quality products. Please read our exchange policy carefully before placing your order.
2. All sales are final. We do not offer cash refunds under any circumstances.
3. Products may be exchanged within 14 days of receiving your order, provided they are in unused, unworn, unwashed, and original condition, with all tags attached and returned in their original RIFT packaging
4. Items showing signs of wear, damage, alteration, washing, or misuse will not be accepted for exchange.
5. If a product is purchased during a promotional sale or later goes on sale, any approved exchange will be processed according to the current selling price of the item at the time of exchange.
6. If you receive a damaged or incorrect item, you must notify us within 3 days of receiving your order. Claims submitted after this period may not be accepted.
7. Once a damaged item claim is approved, a store credit voucher of the same value will be issued. Store credit is redeemable online only and cannot be exchanged for cash.
8. Please allow 7–14 business days for exchange requests and claims to be inspected and processed after the returned item is received.
9. Discount codes or promotional offers used on the original order cannot be reapplied to exchanged items. Exchanges will be processed based on the original invoice value, and promotional discounts will not be reissued.
10. For Cash on Delivery (COD) orders exceeding PKR 20,000, RIFT reserves the right to request a partial advance payment or security deposit before dispatching the order.
11. Customers are responsible for ensuring that returned items are securely packaged. RIFT is not responsible for items lost or damaged during return transit.
12. RIFT reserves the right to refuse any exchange request that does not meet the conditions outlined above.
Thank you for shopping with RIFT.
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